Customer Help

Find anwsers to our frequently asked questions below, or if you prefer to talk with someone from our team, please contact us at hello@olydoe.com.

How can we help?

FAQ

Brand & Product

Why does Olydoe choose natural materials over synthetics?

Natural fibers offer comfort and performance without relying on plastic-based materials. On the course, that means breathability in the heat, insulation when it’s cool, and a softer, quieter feel that moves naturally with your swing. Off the course, natural fabrics drape better and look sharper for the clubhouse or dinner.

They’re also renewable, biodegradable, and produce less microplastic pollution – so every round you play leaves less impact on the planet. It’s performance you can feel good about.

What is the difference between Supima cotton and regular cotton?

Supima cotton is a premium type of cotton grown exclusively in the USA. It makes up less than 1% of the world’s cotton and is known for its extra-long fibers, which create a softer, smoother fabric that’s stronger and more resistant to pilling than regular cotton.

In practical terms, Supima feels more luxurious against your skin, holds its shape longer, and keeps its color after many washes – making it perfect for apparel you’ll wear season after season.

How can I reach the Olydoe team?

Please contact us at hello@olydoe.com.

Shipping & Returns

When can I expect my order to arrive?

Our products are produced in small, carefully crafted batches. Orders will ship within 1-3 days and arrive within 3-7 days on average.

Information on the specific status of your order will be available to you in your confirmation email and on your olydoe.com account page.

How do I start a return or exchange?

To start a return or exchange, please visit our returns page. Simply type in your email and order number to initiate the process.

What is your return process like?

We want you to love what you ordered. If it’s not quite right, you have 14 days from the delivery date to return or exchange it, as long as all original tags are still attached.

Olydoe will cover the cost of returns and exchanges.

Where do we ship to?

Right now, Olydoe ships to anywhere in the continental United States. If you are an international customer, please contact us at hello@olydoe.com to learn how we may serve you.

Get in Touch

Have questions about your order, or a general enquiry?